Frequently Asked Questions

How do I use Neo-Filler?

Please refer to the video that was texted and emailed to you after you completed your purchase, or scan the QR code on the card in your package to watch it. You can also view that video here: https://www.youtube.com/watch?v=prmtpYKKxAc

How long until I see results?

Neo-Filler is a 90-day product. Your skin's natural collagen cycle takes about 90 days, so the best way to judge your results is to use it consistently for the full 90 days. Many people notice early changes in texture and hydration sooner, but changes in firmness and volume build gradually. Take photos along the way so you can see your progress.

Why are before and after photos important?

You see yourself every single day, so gradual change is nearly invisible to you. Photos are the only honest comparison. Take your starting photo on day one, then a new photo every two weeks. At the very least, take one every month, but the more photos you have, the clearer your progress will be. Use the same light, the same angle, and no filters, so the only thing changing is your skin.

How long will my product last?

Using the Neo-Filler Facial Elixir at two pumps twice a day, one pen lasts about 30 days. That's a generous amount of product though. Watch the how-to-use video where I show you ways to make your pen last longer. The Lip Treatment tube lasts longer than the Elixir pen. How long depends on how much you apply and how many areas of your face you’re treating. And it's a less-is-more product, so a little goes a long way. But in the end, how much you use determines how long it will last.

What's the difference between the Elixir and the Lip Treatment,

and do I need both?

The skin on your face is different from the skin on your lips. If you're only looking to treat your lips, all you need is the Lip Treatment. If you're only looking to treat your face, all you need is the Facial Elixir. But if you're looking for a full transformation, you'll want both products.

Can I use it with retinol, other products, or after injectables?

Yes. Neo-Filler is safe to use alongside other products and it may enhance their results. It may also enhance or prolong the results of your injectables. Always follow your injector's aftercare instructions.

What's your return policy?

Neo-Filler is a 90-day product, but you're covered by our 60-day money-back guarantee. Use it as directed and take your progress photos, because they help us see how your skin is responding. If you're not happy within 60 days, contact us at [email protected] and we'll make it right. Keep in mind that collagen changes keep building past day 60, so many customers see their biggest results in the final 30 days. Your progress pictures will be required to accommodate your return.

Questions or need support? Text our team at (973) 406-4616 or email [email protected]